In
his first job, Reg was one of the company’s most
successful sales execs. One client summarized Reg’s
success factor when he said “we give you all our
work because we know that whatever you say you are going
to do, you will”.
Reg has been a consultant in disciplines around reliability for almost twenty years. Promises Management is his unique creation and the book with Prof Schultz is first to put a management framework around it.Much of his work now is helping clients towards greater reliability and in creating brand reinforcing customer experiences-- reflecting his passion for promises management.