Yes, it's a simple idea AND A LOT MORE!

A gentleman’s word is his bond, goes the old saying.

As a wise (but anonymous) author once said “promises are like babies—fun to make, but hell to deliver”. There’s a lot of truth in this. Almost everyone wants to be as good as their word and they want to work in (or own) companies that keep their promise.

Trouble is, pressures and circumstances get in the way, making doing what they said they would truly hell to deliver on. Yet those organizations that get even part of it right- dependable brands; reliable supply chains and employees who keep their promises- usually stand out for their brand equity and their productivity.

This site and the forthcoming book by Reg Price is the first to recognize how important dependability is for organizations large or small, profit or not for profit- no matter the industry. His aim is to get people to do something about this under-estimated, under-managed and under-performing aspect of most businesses.

The biggest danger is that managers continue to pass off this problem—and opportunity—that’s right in front of their nose—as visceral, intuitive and….simplistic. We have visions of executives hearing the term “promises management” and saying: “Right. Good idea. Let’s send out a memo—‘Don’t make promises you can’t keep” and keep the promises you make’. Now that that’s fixed, let’s move on to the next problem.”

The reality is that, one the one hand, it is just this simple. Yes, it’s this simple…AND A LOT MORE. You can’t afford to just pass this off--this simple, everyday occurrence where promises are broken costs a lot of money when it’s multiplied by the number of times it happens. Imagine then what the damage is when a complex ‘higher-level’ reliability matter is involved.” We argue that this is a problem that means serious pain but is solvable through a methodical, disciplined, managerial approach—an art and science called “Promises Management”.
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